See every Shopify refund by Actor and Channel.
RefundAudit gives merchants a clear Refund Feed, staff labels, channel rollups, review flags, weekly email summaries, and CSV export without storing customer contact or address data.
Install RefundAudit
14-day free trial. Full product during trial. Billed by Shopify.
Refunds deserve an audit trail
Shopify shows refund events, but merchants still need a simple way to see who or what issued each refund and where it came from.
Import the last 60 days
Installation-time history shows money impact, timing, notes, and order references while marking historical actors honestly.
Attribute new refunds going forward
Live refund webhooks carry the Actor signal RefundAudit needs for staff attribution from installation onward.
Keep watch weekly
Email summaries cover totals, top Actors and Channels, coverage, and at most one review flag.
Built for refund visibility
Refund Feed
Every refund in one chronological view with amount, order, time, Actor, Channel, and note.
Actor Labels
Staff actors use stable Shopify IDs until the merchant labels them once.
Channel rollups
Admin, POS, API, returns portal, and Unknown stay separate from Actor attribution.
Review flags
Four explainable rules use dual thresholds, history gates, and a weekly cap for precision.
Weekly email summary
Totals, top Actors and Channels, coverage lines, and an app link sent once a week.
Minimal data
RefundAudit stores customer_id only, never customer names, emails, phones, or addresses.
What RefundAudit includes
| Capability | Included |
|---|---|
| 60-day historical import | Yes |
| Staff attribution for new refunds | Yes |
| Actor and Channel rollups | Yes |
| Review flags with a weekly cap | Yes |
| Weekly email summary and CSV export | Yes |
| Single plan | $7.99/month |
Start with your last 60 days of refunds.
Install from the Shopify App Store. 14-day free trial. Cancel anytime through Shopify billing.
Install RefundAudit